Talking To The Manager
Karl knew that he wasn’t going to get anywhere with the cashier, so he wanted to talk to one of her superiors. He was starting to lose his patience now, but he stayed calm and asked to talk to the manager. When the cashier returned with someone else a few minutes later, he thought he might actually get somewhere. That was, until she asked him what was going on, adding that he was holding up the queue of people behind him.
Talking To The Manager
Like Manager, Like Employee
It didn’t take Karl long to realize that the cashier had learned the terrible behavior from her superior. He worried that he wouldn’t be able to get anywhere with the manager, and that it would end up being a waste of time sharing his bad experience. Nevertheless, he kept his faith in humanity, and told her what happened. He also mentioned that he was dissatisfied being told that some items weren’t on the menu, especially after queuing for nearly an hour to place his order.
Like Manager Like Employee
